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 OUR STORE POLICY

 

SHIPPING

Got an eye on something and wondering when it could arrive on your doorstep? Already placed an order and dying to know how soon you’ll be able to unbox it? We want to get it in your hands and closet as fast as possible! Here’s what you can expect once you’ve placed your order.

Once your purchase is complete and payment has successfully processed, your order immediately enters our system. Within (1-2 business days), our processing team will hand pack your order and get it ready for shipment. Once it’s all packed up and ready to go, your order will be sent to you via (UPS).

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Standard shipping is the default and will be automatically selected as your shipping method before completing your purchase. Our current selection  is standard ground shipping for your order as we work to add additional shipment options. The chart below shows pricing and approximate (UPS) handling times for this tier of shipping:

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  • Standard/Ground: $15.00 3-7 business days

  • ALL orders over ($100): Freeshipping standard/ground.

  • Orders placed after (2pm) will begin processing the following business day. Please allow 24-48 hours for processing of your order. Both processing times and carrier delivery estimates are in business days and do not include weekends or major holidays.

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If you need your order by a specific date, please contact us! Our team is always ready to assist in helping you complete your purchase for shipment  in a way that works best for you. 

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Please understand that we cannot be held responsible for packages that show they were delivered by the carrier but cannot be located at your residence. Please contact your local (UPS) store to investigate the situation if this occurs. In the event that a package is undeliverable and returned to us, we will contact you immediately to determine the correct address, but please note that you will be responsible for the additional shipping charges.

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Your address must be verified in our system before we can ship it. To prevent delays, be sure to double check your address and street designations before completing your order (i.e., NW/NE/SW/SE, apartment number, etc). If the address does not authenticate in our system, we will contact you within (1-2 business days) for the correct address; please be aware that this will delay your shipment.

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HOLIDAYS/PEAK PERIODS/SALES:
Due to the high influx of orders received during peak times, orders may experience delays in processing. Please allow us (3-4) business days to process your order during these times. Carriers may also experience delays in delivery during peak shipping periods.

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TRACKING INFORMATION:
Once your order has been shipped, you will receive an email notification containing your tracking information. Please allow 1-3 business days for your tracking information to update. If the shipment seems to be taking longer than it reasonably should, please contact your local (UPS) regarding your order.


INTERNATIONAL SHIPPING:
At this time, we unfortunately cannot ship internationally. We apologize for any inconvenience this may cause.

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MODIFYING COMPLETED ORDERS:
In an effort to get your order to you as fast as we can, we cannot guarantee that completed orders can be modified. Please contact us if you’d like to modify it!

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Our team is ready to assist with any additional questions you may have regarding shipment. Please contact us at customercare@hunniibei.com or 407-218-6562 with any questions.

Returns

Our greatest goal is to serve our amazing customers well and do everything we can to make sure you’re happy with your order. So, we’ve worked hard to come up with a hassle-free, no- headache returns system!

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HOW TO START A RETURN


Read  our Return Policy below and make sure your item is  eligible for return.

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  • Send us an email at customer care@hunniibei.com within 3 DAYS of receiving your  order with your order

  • number, email address, the reason for your return, and a photo of the item. We’ll send

    you a shipping label and return slip.

  • Print a copy of your return slip and enclose it inside the package.

  • Affix the shipping label to the outside of the box and drop it off at your local UPS hub.

  • We’ll process your return and issue your store credit within (5-7) business days!

 

RETURN POLICY

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  •  Please note that we cannot issue refunds for returned items. Items can only be returned

    for store credit. However, we will happily cover the cost of standard return shipping!

  •  The following items are FINAL SALE and cannot be returned to us: graphic tees, holiday items, swimsuits, jewelry, sunglasses, leggings, hats, scarves, final sale/clearance items, any items discounted greater than 25% by coupon code *due to the nature of our beauty products, returns are not accepted, except in the instance of proof of damaged product. Rest assured your order will be throughly inspected for quality prior to delivery.*

  • Original shipping is non-refundable unless we made an error

  • All returned items MUST have the original tags still on them. Returned items MUST be

    unworn and unwashed; any stains, spills, or odors (including deodorant, pet hairs, cigarette smoke, makeup, perfume, etc) will deem the item ineligible for return and we will send the item back to you (subject to additional shipping charges).

  • *due to the nature of our beauty products, returns are not accepted, except in the instance of proof of damaged product or manufacturer error. Rest assured your order will be throughly inspected for quality prior to delivery. *

  •  Shoes must be returned in the original shoebox, and packed into an additional box for protection. Please do not place labels on the original shoebox. We cannot accept a shoe return otherwise.

  •  Returns must be received by our warehouse within (15) days of delivery to you. Please consider transit times when choosing your carrier and shipping method – we recommend allowing 5-10 days.

  • Hunniibei cannot be responsible for damages caused by incorrect sizing or improper care and handling

 

 

 

STORE CREDIT

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Your store credit will be sent to you via email as a code to use on your next purchase. Please be aware that we cannot retroactively apply store credit to a completed order; in other words, if you place an order and do not use your credit, we cannot go back and apply it to the order. Please contact us if you’re experiencing any issues with your store credit.

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